Help Topics
1. Acceptance of Terms
By accessing and using Peltose ("the Site"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. We reserve the right to modify these terms at any time, and your continued use of the Site constitutes acceptance of any changes.
These terms apply to all users of the Site, including browsers, vendors, customers, and contributors of content. Please read these terms carefully before accessing or using our services.
2. Use of the Site
You agree to use Peltose only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our Site.
You must not attempt to gain unauthorized access to our Site, the server on which it is stored, or any server, computer, or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
3. Product Information
We strive to ensure that product descriptions, images, and prices displayed on Peltose are accurate. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free. In the event of an error, we reserve the right to correct it and update information accordingly.
Product colors may vary slightly from what appears on your screen due to monitor settings and display variations. We make every effort to display products as accurately as possible.
1. Account Registration
To access certain features of Peltose, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
2. Payment Methods
We accept various payment methods including credit cards, debit cards, and other payment options as displayed during checkout. All payments are processed securely through trusted payment gateways. By providing payment information, you represent that you are authorized to use the payment method.
Prices are displayed in Nigerian Naira (NGN) and include applicable taxes unless otherwise stated. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspicion of fraudulent activity.
3. Pricing and Availability
All prices are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error after you have placed an order, we will contact you and give you the option to cancel or proceed with the correct price.
Product availability is not guaranteed and is subject to change. We will notify you if an item in your order becomes unavailable and offer suitable alternatives or a full refund for that item.
1. Order Confirmation
Once you place an order, you will receive an email confirmation with your order details. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason. Order acceptance occurs when we ship your items and send you a shipping confirmation.
Please review your order carefully before completing checkout. If you need to make changes to your order, contact us immediately. We will do our best to accommodate changes before the order is shipped.
2. Shipping and Delivery
We ship to locations within Nigeria. Shipping times vary depending on your location and the shipping method selected. Estimated delivery times are provided during checkout but are not guaranteed. We are not responsible for delays caused by courier services or circumstances beyond our control.
You will receive tracking information via email once your order ships. Please ensure someone is available to receive the package at the delivery address. If delivery is unsuccessful due to incorrect address information or unavailability, additional charges may apply for re-delivery.
3. Order Tracking
Track your order status through your account dashboard or using the tracking link provided in your shipping confirmation email. If you experience any issues with tracking or delivery, please contact our customer support team for assistance.
For any concerns about your order, including damaged items or missing products, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue promptly.
1. Return Policy
We accept returns within 7 days of delivery for most items in new, unused condition with original packaging and tags attached. Certain items such as personal care products, intimate apparel, and perishable goods may not be eligible for return due to hygiene reasons.
To initiate a return, contact our customer support team with your order number and reason for return. We will provide you with return instructions and a return authorization number. Returns without authorization may not be accepted.
2. Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.
If you paid using a credit or debit card, please allow additional time for your bank to process the refund. You will receive an email notification once your refund has been processed.
3. Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for your desired item. This ensures faster processing and product availability.
For defective or damaged items, we will arrange for a replacement at no additional cost. Contact our customer support team with photos of the defective item and we will expedite a replacement shipment.
